Refund & Payment Policy

This policy covers the online tool plans and source code products sold on dailerc.com: how to pay, how we deliver digital goods, what happens with expired orders or wrong transfers, when you can get a refund and how to complain. Custom software development services follow the payment and refund terms in their own quotation or contract. If the Vietnamese and English versions differ, the Vietnamese version prevails.

1. How to pay

• We only accept bank transfer to the account shown on the checkout page. Scan the VietQR code in your banking app, or transfer manually with the exact amount and the exact transfer description (it contains an order code starting with DLT).
• We do not accept cards and will never ask for your card number, OTP or banking password.
• Each order has a payment deadline shown as a countdown on the checkout page (30 minutes by default). The order amount is fixed when the order is created.
• Automatic confirmation: when the money arrives, our system receives the transaction notice through SePay and matches the order code and amount. A matching order is confirmed straight away, usually within minutes depending on the banks.
• Manual confirmation: if the order is not confirmed automatically, press "I have transferred" on the checkout page while the order is still open, or contact us. Our staff check the bank statement and confirm during working hours ([GIỜ LÀM VIỆC]). Pressing the button does not activate the order by itself.

2. Delivery of digital goods

Our products are digital goods delivered online; there is no physical shipping and no delivery fee.

• Tool plans: unlocked as soon as the order is confirmed. See your plans in "My tools" (/en/account/tools).
• Source code: the licence is granted as soon as the order is confirmed. Download the files in "My source code" (/en/account/source-code) (each download link is valid for 5 minutes, up to 20 downloads a day per licence).
• Before buying, you can review the product description, preview images, file list, tech stack and licence comparison on the product page.

3. Expired or cancelled orders

• You can cancel an unpaid order on the checkout page. An unpaid order is marked "Expired" when its time runs out. You lose nothing on an order you did not pay; to buy again, just create a new order.
• If you transfer after the order expired: a transfer of the exact amount that arrives within 24 hours after expiry, while the plan or product is still on sale, is still confirmed automatically.
• Any other case (a later transfer, a product no longer on sale, or a transfer for an order you cancelled) is not activated automatically. The money goes to a queue for our staff to handle by hand. We will contact you to confirm the order manually (if it expired and the product is still on sale) or refund the full amount.

4. Wrong amount, wrong description, paying twice

• Wrong amount: the order is not activated automatically; the transfer goes to the queue for our staff. We refund what you sent, or, if you want to keep the order, you transfer the missing part (or we refund the excess) and our staff confirm the order by hand.
• Missing or wrong order code in the description: the system cannot tell which order it is for. Press "I have transferred" (while the order is open) and contact us with the transaction details; our staff will match it and confirm the order or refund you.
• Paying twice for an order that is already paid: the second transfer buys nothing more. It goes to the refund queue and we refund that transfer in full.
• We charge no fee for refunding transfers made by mistake.

5. Refunds for digital goods

Digital goods cannot be "returned" like physical goods, so whether you can get a refund depends on whether you have received and used the product.

Tool plans

• Full refund if you ask within 7 days of payment, when a fault stops you using the feature you paid for and we cannot fix it within 7 working days of your report.
• Change of mind after the plan is active: we look at each case but do not promise a refund.
• If we retire a tool while your plan is active: for a 30- or 365-day pass we refund the share of the remaining days; for a lifetime unlock we will contact you to agree a fair refund or replacement.

Source code

• Not downloaded yet: full refund if you ask within 7 days of payment. The system records each licence's downloads, so we can check this.
• Already downloaded: no change-of-mind refund, because the code has been delivered and copies cannot be taken back. We refund only when the files are broken, incomplete or materially different from the product page and we cannot fix them or supply a correct version within 7 working days of your report.
• To upgrade from a Personal to a Commercial licence, contact us; the site does not support automatic upgrades yet.

After a refund

The order's status becomes "Refunded". The tool access or source code licence from that order is revoked; for source code, you must delete the copies you downloaded and stop using them.

This policy does not limit the rights you have under the Law on Protection of Consumer Rights 2023 or other laws.

6. Timelines

• We reply to refund requests and complaints within 2 working days.
• Once a refund is approved, we send it within 7 working days, to the account the money came from, or to another account in your name after verification.
• Refunds are made by hand through bank transfer; when the money reaches you also depends on your bank.

7. How to ask for a refund

Email [EMAIL] or write in the support chat (an account is required), with:

• the order code (starting with DLT);
• the email of the account that placed the order;
• the time, amount, bank and account holder name of the transfer (a screenshot of the receipt if you have one);
• the reason, and a description of the fault if there is one.

8. Complaints and disputes

• You can complain about an order, a payment or a product by email [EMAIL], phone [SỐ ĐIỆN THOẠI] or the support chat.
• We confirm receipt within 2 working days, review the complaint and send you our answer in writing (by email).
• If you disagree with the outcome, you can keep negotiating with us, ask for mediation, or bring the matter to the competent consumer protection authority, arbitration or a court under the Law on Protection of Consumer Rights 2023.

9. Seller information

[TÊN CÔNG TY], tax code [MÃ SỐ THUẾ], address [ĐỊA CHỈ]. Email [EMAIL], phone [SỐ ĐIỆN THOẠI].